These terms govern the supply of our website design, hosting and maintenance services. Please read them carefully. By placing an order or using our services, you agree to these terms.
1.About these terms
These Terms & Conditions are a legal agreement between you (the customer) and Jara Technologies Limited, trading as Cloud PA, a company registered in England & Wales (Company Number 17048384), registered office in Watford, United Kingdom ("we", "us", "our"). They apply to all orders and services unless we agree otherwise in writing.
2.Definitions
- Service — the design, build, hosting and maintenance of a website that we provide to you.
- Website — the website we create for you under these terms.
- Build Fee — the one-off charge for designing and building your Website.
- Hosting Plan — a recurring subscription under which we host and look after your Website.
- Content — text, images, logos and other materials you provide or ask us to use.
3.Our service
We design, write and build a professional website for your business, and — if you choose a Hosting Plan — we host it and keep it maintained, secure and up to date. The specific pages, features and inclusions depend on the package and Hosting Plan you select. We will use reasonable skill and care in providing the Service.
4.Ordering and the build process
- You submit your details and requirements through our website or by contacting us.
- We build a draft of your Website and make it available for you to review.
- You may request changes in plain English; we will make reasonable revisions.
- Your Website goes live once you have approved it and any applicable Build Fee has been paid.
We aim to build most websites within a few days, but timescales are estimates and depend on you providing the information and approvals we need.
5.Your responsibilities
- You will provide accurate, complete and lawful information and Content.
- You confirm you own, or have permission to use, all Content you provide, and that it does not infringe anyone else's rights.
- You are responsible for reviewing and approving your Website before it goes live.
- You will not use the Service for any unlawful, harmful or prohibited purpose (see section 11).
6.Domain names
Where we register a domain name on your behalf, it is registered in your name and you own it. We may act as the administrative contact to manage it for you. Following go-live, we will arrange for full control of the domain to be transferred to you, typically within 48 hours. You are responsible for any domain renewal fees unless your Hosting Plan states otherwise.
7.Hosting and maintenance
If you subscribe to a Hosting Plan, we will host your Website, provide an SSL certificate, and keep it maintained as described in your chosen plan. We aim for high availability but do not guarantee that the Website will be uninterrupted or error-free, as availability can be affected by maintenance, third-party providers or events beyond our control. We may carry out maintenance and will try to minimise any disruption.
8.Fees and payment
- The Build Fee is a one-off charge, payable as set out at the point of order.
- Hosting Plans are billed on a recurring basis (monthly or yearly) until cancelled.
- Payments are processed securely by Stripe. By subscribing, you authorise us to charge the applicable recurring fee.
- All fees are stated in pounds sterling (GBP) and, where applicable, are exclusive of VAT, which will be added if chargeable.
- If a payment fails, we may suspend the Service until payment is made.
9.Trials, cancellation and refunds
Where a free trial period applies to a Hosting Plan, you may cancel during the trial without charge. After the trial, your Hosting Plan continues until you cancel it.
You can cancel your Hosting Plan at any time by contacting us at support@cloudpa.io. Cancellation takes effect at the end of your current billing period; recurring fees already paid are non-refundable except where required by law. Because the Build Fee covers bespoke work carried out specifically for you, it is non-refundable once we have begun building your Website, except where required by law.
If you cancel hosting, your Website will be taken offline, but you may download a copy of your Website files to host elsewhere (see section 10).
10.Ownership and intellectual property
You own your Content and, once the Build Fee is paid, you own the website files we create for you. You may download those files and host your Website wherever you like — there is no lock-in.
We retain all rights in our own platform, software, systems, tools and templates used to produce websites. Nothing in these terms transfers ownership of those underlying tools to you. You grant us a licence to use your Content for the purpose of providing the Service.
11.Acceptable use
You must not use the Service, or ask us to publish Content, that is unlawful, fraudulent, defamatory, obscene, infringing, or that promotes illegal activity, or that we reasonably consider harmful or inappropriate. We may refuse, suspend or remove any Content or Website that breaches this section.
12.Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under law.
Subject to that, we are not liable for any loss of profit, loss of business, loss of data, or any indirect or consequential loss. Our total liability to you arising out of or in connection with the Service is limited to the total fees you paid to us in the 12 months before the event giving rise to the claim. We are not responsible for the accuracy of Content you provide, or for failures caused by third-party providers or events beyond our reasonable control.
If you are a consumer, this section does not affect your statutory rights.
13.Term and termination
These terms apply for as long as we provide the Service to you. Either party may terminate if the other commits a material breach that is not remedied within 14 days of written notice. We may suspend or terminate the Service immediately if you breach section 11 or fail to pay. On termination, any outstanding fees become due, and your Website may be taken offline.
14.Data protection
We handle personal data in accordance with our Privacy Policy, which forms part of these terms.
15.Governing law and jurisdiction
These terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction over any dispute, although if you are a consumer resident elsewhere in the UK you may bring proceedings in your home jurisdiction.
16.General
- If any part of these terms is found to be invalid, the rest remains in force.
- These terms, together with our Privacy Policy and any order details, form the entire agreement between us.
- We may transfer our rights and obligations to another organisation; we will tell you if this happens.
- A delay in enforcing these terms is not a waiver of our rights.
- A person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999.
- We may update these terms from time to time; the version published on this page applies to your use of the Service.
17.Contact us
Jara Technologies Limited (trading as Cloud PA)
Watford, United Kingdom
Email: support@cloudpa.io